Founded in 1972, Professional Service Bureau, Inc. (PSB) is a modern leader in the accounts receivable management (ARM) industry. Art Gibbs was the original founder of PSB, and, with the help of his leadership and vision, the company has grown to serve clients nationwide. Co-owned since 2001 by Rob Gibbs and René Engh, the company continues to thrive and grow, offering ever-expanding services for clients in multiple industries. PSB is a women-owned small business and is licensed to collect debt nationally.
PSB strives to offer comprehensive solutions that meet our clients’ specifications, customizing ARM programs that are based on each client’s unique goals and needs. We don’t believe in a cookie-cutter approach to collections or ARM services. Instead, we work with each organization we serve to gain an understanding of their current internal processes so we can tailor our approach to complement their individual strengths and address any areas needing improvement. Our goal is to provide solutions that offer the flexibility and control our clients need to increase netback and reduce bad debt.
PSB promotes a culture of service and excellence for our staff, and our efforts are designed to support the missions and protect the reputations of the organizations we serve. Our comprehensive training programs ensure that our collectors are knowledgeable about all regulatory issues and client preferences. Our thorough processes for background checks of all employees and our stringent security protocols protect clients’ sensitive data.
PSB offers transparent operations, flexible reporting options, and secure online system access for each client to view and update accounts in real time. Our open approach to communication fosters our ongoing partnerships between PSB and client staff, enabling us to provide innovative solutions for each unique organization.
Call recording lets clients review conversations between our collectors and debtors, and our extensive skiptracing resources allow us to find more debtors, faster. Our proprietary internal scoring systems allow us to qualify debtors quickly and identify their ability to satisfy their obligation.
Use our secure online payment portal to make a payment on your PSB account. If you need assistance or require more information prior to making payment, please call.