Client Testimonials

“I applaud the job well done with your team. The level of service (professionalism, courtesy and friendliness) is something that should be highlighted and recognized. You have a great team and should be proud!”

Joanna Taguinod, Regions Hospital/HealthPartners


“It is much easier for PSB staff to call our patients for payments instead of our staff because we are a small town. This partnership has reduced my staffing needs by 2.5 FTE and our self pay has dropped to 10 days!”

Beth Leland, Business Office Manager, United Hospital District


“In January of 2013, we signed our contract with PSB. Since that date, we have not had a single confirmed patient complaint, have increased self-pay collections over 15% and gained a trusted partner. I wish all our partnerships started and continued like this!”

Kyle Wilcox, CFO, Grinnell Regional Medical Center


“There are so many things I could highlight as positive aspects of working with Professional Service Bureau-Early Out Management and Staff: professionalism, knowledgeable, patient focused. The one thing I value the most is their ability to read through the information on the account and articulate clearly to the patient what they need to do to resolve their outstanding balance.”

Ella Stenstrom, Director of Finance, FirstLight health System


“Professional Service Bureau offered CRMC an integrated, cost effective option to help us recover past due Self-Pay accounts and unpaid Insurance charges. For us it was a combination of friendly reminder calls, Insurance Follow-up, and consistent patient contact that was most successful. Since our staff no longer has to make these phone calls we are able to focus our efforts on other projects. This allows my office to operate much more efficiently. We have saved 8 A/R days since partnering with PSB. Most importantly they treat our patients with respect. I would strongly recommend them as a partner.”

Katie Berg, Director of Finance, Cuyuna Regional Medical Center, Crosby, MN